Privacy Policy

01 Your Privacy Matters

At Behaviour Lane, we understand that your personal information is sensitive and important. We are committed to protecting your privacy and handling your information with care, respect, and transparency.

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our clinics, services, and website.

02 What Information We Collect

We may collect personal information that is necessary to provide you with high-quality care and services, including:

• Your name, date of birth, and contact details
• Emergency contact information
• Health and medical information relevant to your care
• Appointment and service history
• Payment and billing details
• Any information you choose to share with us

We only collect information that is reasonably necessary for our services.

03 How We Collect Your Information

We collect information in a variety of ways, including:

• When you fill out forms (online or in person)
• When you contact us via phone, email, or our website
• During consultations and service delivery
• Through our website (e.g. cookies or analytics tools)

04 How We Use Your Information

Your information is used to:

• Provide and manage your care and services
• Communicate with you about appointments and updates
• Process payments and manage accounts
• Meet our legal and regulatory obligations

We will never sell your personal information.

05 Sharing Your Information

We may share your information where necessary, including with:

• Treating practitioners and healthcare professionals involved in your care
• Administrative and support staff within our organisation
• Third-party service providers (e.g. booking systems, IT providers)
• Regulatory bodies or authorities, where required by law

More information regarding this is outlined on our Consent form that will be provided to you prior to initial consultation.

All third parties are expected to respect your privacy and handle your information securely.

06 How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes:

• Secure digital systems and password protection
• Restricted access to sensitive information
• Staff training on confidentiality and privacy

While we take care, no system can be completely secure, and we encourage you to also take precautions when sharing information online.

07 Accessing and Updating Your Information

You have the right to access and correct your personal information.

If you would like to request access or update your details, please contact us using the details below. We will respond within a reasonable timeframe.

08 Cookies and Website Use

Our website may use cookies or similar technologies to enhance your experience and understand how our site is used. You can choose to disable cookies through your browser settings.

09 Complaints

If you have any concerns about how your information is handled, we encourage you to contact us so we can resolve the issue.

You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10 Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: